Shipping Information
*ORDERS PLACED BEFORE 12NOON GMT , WILL BE SHIPPED SAME DAY*
*NEXT DAY DELIVERY IS ONLY AVAILABLE IF YOU PLACE YOU ORDER BEFORE 12NOON WEEKDAY GMT*
Please note: All deliveries are handled by shipping couriers. Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
Please ensure that your address is correct at checkout otherwise any failed deliveries will be cancelled. In the event of a failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
SHIPPING COSTS:
Final shipping fees are calculated at checkout based on weight and location.
UK:
FREE UK SHIPPING WHEN YOU SPEND OVER £40
Economy: Starting from: £3.95 : Typically Delivered within 2 working days of dispatch
Next Day: Starting from: £8.40 : Typically Delivered within 1 working day of dispatch
EU:
FREE EU SHIPPING WHEN YOU SPEND OVER €140
Starting from: €12.00 : Typically Delivered within 2-3 working days of Dispatch
As orders are shipped from the UK, customers in the European Union will be required to pay import VAT, duties, and customs clearance fees before your order can be delivered. A €3 + VAT fixed customs fee per item on orders under €150 will apply.
AUSTRALIA:
As our goods are shipped from the UK, there may now be additional charges to pay on delivery of your goods. Please read and note the below.
Duty and Tariffs
When ordering internationally you may have to pay import duty depending on what you’ve ordered and its declared value.
Import duty is a tax that may be imposed by your country’s government on goods from other countries, so unfortunately this is not something we can control.
Duty will be based on the type and material of each good, and the location the customer resides in. The customer will have an invoice attached to the shipment for payment.
It is not guaranteed that there will be a duty charge, its dependent on each shipment and each customs official around the world.
FAQs
Where is my order or has it been dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
- Check your junk/ spam folders
- Search your email for no-reply@neutonic.com, your order number, name of items purchased.
Why is my item taking longer than specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
- Busy courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
- If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
- International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
My order has been dispatched and not arrived?
If your order has not arrived, please check with your neighbours and your local post office/ depot. Your courier may have forgotten to leave a missed delivery card.
My tracking number Is not working
Tracking numbers are dealt with by the courier company. Your tracking number may take a while to update. Please call the courier company if the problem persists, we have no control over delivery once the package has left our warehouse. If you are based outside of the U.K. your delivery is passed on to your local delivery service such as UPS -> USPS.
For any additional issues with your delivery please contact us at support@neutonic.com